Privacy Policy

Information We Collect

We collect personal data that you provide directly or that is generated through your interactions with our Service. We process this data only for legitimate purposes and with your consent where required.

• Contact Information: Name, email address, phone number, company information, and communication preferences
• Usage Data: Pages visited, access times, time spent on pages, referral sources, and device identifiers
• Device Information: Browser type, operating system, IP address, device identifiers, and technical analytics
• Communication Data: Email content, messages, inquiries, and correspondence you send us
• Service Data: Information about projects, freelance profiles, portfolio items, and service requests

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you explicitly agree to our processing (e.g., email communications, newsletter signup)
• Performance of Contract: To provide our services and fulfill client or freelancer agreements
• Legal Obligation: To comply with laws, regulations, and government requests
• Legitimate Interests: For business operations, security, analytics, and service improvement

How We Use Your Data

We use your personal data for the following purposes:

• Providing and improving our Service, platform features, and customer support
• Processing transactions and sending related information
• Sending marketing communications (only with your consent or legitimate interest)
• Conducting analytics to understand user behavior and optimize our platform
• Detecting, preventing, and addressing fraud, security issues, and technical problems
• Complying with legal obligations and protecting our legal interests
• Managing our marketplace, matching clients with freelancers, and project coordination

Data Sharing and Disclosure

We do not sell your personal data. We may share your data with third parties in the following circumstances:

• Service Providers: With vendors who assist us in operating our website and providing services (hosting, email, analytics), under data processing agreements
• Business Partners: With clients and freelancers as necessary to provide and coordinate services
• Legal Requirements: To comply with law enforcement requests, court orders, or other legal obligations
• Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred
• Aggregated and De-identified Data: For analytics and research purposes where individual identification is not possible

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of data and the purpose of processing. Generally, we retain account data for the duration of your account plus a reasonable period thereafter for legal and business purposes.

Your Rights (GDPR)

Under GDPR and other privacy laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Oppose processing of your data for marketing or legitimate interests
• Right to Withdraw Consent: Revoke consent for processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (analytics, pixels, local storage) to enhance user experience, understand user behavior, and deliver personalized content. You can control cookie preferences through your browser settings. Cookies are classified as essential (functionality), analytical (performance), and marketing (advertising) types. We use only essential and analytical cookies by default, with marketing cookies requiring explicit consent.

Security of Your Data

We implement appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure connections (HTTPS), access controls, and regular security assessments. However, no security system is impenetrable. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security.

International Data Transfers

Trinity Agency is located in Cyprus. If you access our services from outside the European Union or European Economic Area, your data may be transferred to, stored in, and processed in countries that may not have equivalent data protection levels. We implement appropriate safeguards for international transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

Children's Data

Our Service is not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will delete such data promptly. If you believe we have collected data from a child under 16, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Trinity Agency. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites. We recommend reviewing their privacy policies before providing any personal data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the 'Last Updated' date or by sending you an email notification. Your continued use of our Service constitutes acceptance of the updated Privacy Policy.

Data Protection Officer and Contact

For questions about this Privacy Policy, to exercise your rights, or to request information about our data processing practices, please contact our Data Protection Officer or privacy team:

privacy@trinitystudio.net